CivicOS replaces paper permits, phone-only 311, and Excel spreadsheets with an AI-powered municipal platform — at a fraction of what Tyler Technologies charges.
No IT staff required · Live in one week · No contracts · No setup fees
How It Works
No big IT project. No budget approval needed on day one. Start with a free resident portal and grow from there.
Residents submit service requests online. Branded for your city. Live in a day. Zero cost, zero risk.
Track, triage, and route every request. SLA monitoring. Department assignment. AI categorization.
Online permit applications, review workflows, payment processing, and a citizen permit portal — no more paper.
Asset tracking, workforce scheduling, crime mapping, and white-label branding. Your entire operations layer — modernized.
Platform Modules
Four production-ready modules. Each one solves a real problem your staff faces every day.
AI-powered triage queue that categorizes, routes, and tracks every service request from submission to resolution.
End-to-end permit management — from citizen application to final approval. No more paper shuffling.
A complete registry of your city's infrastructure — roads, utilities, vehicles, equipment — with maintenance scheduling.
Dispatch and schedule your field crews, track work orders, and manage time — all in one place.
Comparison
Legacy vendors were built for large municipalities. CivicOS was built for yours.
| Feature | CivicOS | Tyler Technologies | SeeClickFix | Spreadsheets |
|---|---|---|---|---|
| Online 311 portal for residents | ✓ | ✓ | ✓ | ✗ |
| AI triage & routing | ✓ | ✗ | ✗ | ✗ |
| Online permit applications | ✓ | ✓ | ✗ | ✗ |
| Asset tracking | ✓ | ✓ | ✗ | Manual |
| Workforce management | ✓ | ✓ | ✗ | ✗ |
| Free citizen portal tier | ✓ | ✗ | ✗ | ✗ |
| Setup in one week | ✓ | ✗ (months) | ✗ (weeks) | N/A |
| Designed for cities under 50K | ✓ | ✗ | Partial | ✗ |
| Starting price | Free | $50K+/year | $10K+/year | Staff time |
Pricing
Annual commitment. 7-day free trial included on all paid plans. No setup fees. No surprise charges.
All plans include SOC 2-aligned security practices. Government ACH payment available. Multi-year discounts available for larger municipalities.
FAQ
No. The free 311 citizen portal can be deployed by anyone in under an hour — no code, no servers, no IT staff. We handle all hosting and maintenance. For paid tiers, we provide a guided onboarding session and take care of the technical setup for you.
Yes. We accept purchase orders, ACH bank transfers, and checks — standard government procurement methods. We can also provide a W-9, vendor registration documentation, and a standard service agreement. For cities that need to go through an RFP process, we can provide a full vendor response package.
All data is stored in the United States on encrypted servers. Your city's data is yours — we never sell or share it with third parties. You can export a full copy of your data at any time. We follow NIST cybersecurity framework guidelines and can provide a security questionnaire response upon request.
The free 311 citizen portal is live within 24 hours. A full Starter or Pro implementation — including staff training, data migration from spreadsheets, and custom branding — typically takes 5–10 business days. We've never had an implementation take longer than three weeks.
All paid plans include email support with 24-hour response time. Pro and Complete plans include phone support and a named account manager. We also provide free training sessions for city staff and have a documentation portal with step-by-step guides for every feature.
You get a full data export (CSV and PDF formats) before your account is closed. The free citizen portal remains active even after a paid plan cancellation — residents can continue submitting requests. We provide a 90-day data retention window after cancellation.
Deploy a free branded 311 portal for your city this week — no budget approval, no IT project, no contracts.
Deploy Free Portal for Your City →Free forever. Upgrade only when you're ready. Cancel anytime.